If the user has already installed the operating system and are currently receiving error code 31 on the WAN Miniport (Network Monitor) Device, the user can eliminate the error by completing the following steps:
1.Open Device Manager.
2.Right-click on the WAN miniport (Network monitor) device and select Update Driver Software.
3.Select Browse my computer for driver software.
4.Select Let me pick from a list of device drivers on my computer.
5.Uncheck Show compatible hardware.
6.In the left column select Microsoft, in the right column select Microsoft KM-TEST Loopback Adapter.
7.At the Update Driver Warning dialog box, select Yes to continue installing this driver.
8.Once the driver is installed, right-click the device and select Uninstall.
9.Once the device is uninstalled, right-click the computer name in Device Manager and select Scan for hardware changes.
10.From View (on the menu bar), select Show Hidden Devices.
11.The WAN Miniport (Network monitor) will be started and will no longer appear with a Yellow Exclamation mark.
1.Open Device Manager.
2.Right-click on the WAN miniport (Network monitor) device and select Update Driver Software.
3.Select Browse my computer for driver software.
4.Select Let me pick from a list of device drivers on my computer.
5.Uncheck Show compatible hardware.
6.In the left column select Microsoft, in the right column select Microsoft KM-TEST Loopback Adapter.
7.At the Update Driver Warning dialog box, select Yes to continue installing this driver.
8.Once the driver is installed, right-click the device and select Uninstall.
9.Once the device is uninstalled, right-click the computer name in Device Manager and select Scan for hardware changes.
10.From View (on the menu bar), select Show Hidden Devices.
11.The WAN Miniport (Network monitor) will be started and will no longer appear with a Yellow Exclamation mark.
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